News for 'customer service'

Trai to update quality of service parameters soon; to meet telcos next month

Trai to update quality of service parameters soon; to meet telcos next month

Rediff.com6 Jul 2023

State-level reports every quarter for service quality and artificial intelligence-based solutions may be officially mandated as part of a set of more stringent, updated quality-of-service (QoS) norms by the Telecom Regulatory Authority of India (Trai) soon. The new norms will also factor in user experience for 5G networks, officials informed Business Standard. In February, Trai asked telecommunication (telecom) service providers (TSPs) to submit updates on measures taken to reduce call drops and lags and raise the quality of connection.

How To Stay Safe From UPI Frauds

How To Stay Safe From UPI Frauds

Rediff.com2 Dec 2024

Link your UPI app to a separate bank account or wallet that has only a limited sum.

Adani, Tata eye bigger pie in Mumbai power distribution

Adani, Tata eye bigger pie in Mumbai power distribution

Rediff.com6 May 2024

As Mumbai's real estate and electric vehicle penetration grows, two of the city's private power distribution companies, Adani Electricity and Tata Power, are eyeing a bigger business pie, particularly betting on high-value customers. Adani Electricity Mumbai (AEML), the subsidiary which houses Adani Energy Solutions' Mumbai distribution business, recorded a six per cent growth in total units sold in the financial year 2023-24 (FY24), the company's presentation shows. This gain came at over 13 per cent growth in the year-ago period.

Airbus selects Tata Technologies as strategic supplier

Airbus selects Tata Technologies as strategic supplier

Rediff.com20 Dec 2021

Global engineering and product development digital services firm Tata Technologies on Monday said it has been selected by European aerospace major Airbus as a strategic supplier. The company will become an engineering, manufacturing engineering and services strategic supplier (EMES3), Tata Technologies said in a statement. "This is an outcome of an extensive seven month long multi-phased procurement assessment process that covered all Airbus divisions, subsidiaries, and affiliates across engineering, manufacturing engineering, and customer services engineering functions," it added.

Rediff appoints Infibeam's Vishal Mehta as CMD

Rediff appoints Infibeam's Vishal Mehta as CMD

Rediff.com3 Oct 2024

Rediff.com, one of India's pioneering internet companies, on Tuesday announced the appointment of Mr Vishal Mehta as its new Chairman and Managing Director. This key leadership change follows Infibeam Avenues Ltd's acquisition of a majority stake in Rediff.com.

After 15 months, RBI allows AmEx to acquire new credit card customers

After 15 months, RBI allows AmEx to acquire new credit card customers

Rediff.com25 Aug 2022

The Reserve Bank of India has on Wednesday lifted the ban on new customer acquisition by American Express which was imposed with effect from May 2021 due to non-compliance with local data storage norms. "In view of the satisfactory compliance demonstrated by American Express Banking Corp. with the Reserve Bank of India (RBI) circular dated April 6, 2018, on Storage of Payment System Data, the restrictions imposed, vide order dated April 23, 2021, on onboarding of new domestic customers have been lifted with immediate effect," RBI said. Similar bans were imposed on Diners Club International and Mastercard previously.

'Help! I'm Stuck In Rs 15 Lakh Debt'

'Help! I'm Stuck In Rs 15 Lakh Debt'

Rediff.com12 Mar 2025

Ask rediffGURU and PF and MF expert Janak Patel your mutual fund and personal finance-related questions.

IndiGo passengers face tough time after system outage

IndiGo passengers face tough time after system outage

Rediff.com5 Oct 2024

Domestic carrier IndiGo on Saturday said it is facing a temporary system slowdown across its network, affecting its website and bookings.

Customs allows e-clearance for moving laptops

Customs allows e-clearance for moving laptops

Rediff.com27 Mar 2020

The Customs clearance required for moving equipment like laptops, desktops, etc out of SEZ units was delaying things as the clearance had to be taken in person after a first level of approval online.

Zomato m-cap pips that of Tata Motors, Bajaj Auto; analysts stay bullish

Zomato m-cap pips that of Tata Motors, Bajaj Auto; analysts stay bullish

Rediff.com20 Dec 2024

Food delivery and quick commerce (qcom) service application (app), Zomato, now commands a market capitalisation (mcap) higher than automobile giants Tata Motors and Bajaj Auto. Zomato, whose shares closed 1.18 per cent lower on Thursday at Rs 288.45 per share, has an mcap of Rs 2.78 trillion, according to BSE data. By comparison, Tata Motors' mcap stood at Rs 2.74 trillion, while Bajaj Auto's was Rs 2.5 trillion on the BSE.

Car sales drive up thanks to wedding season, rural buy

Car sales drive up thanks to wedding season, rural buy

Rediff.com2 Dec 2024

Auto majors report positive sales figs for November.

Amazon India creates 110K seasonal jobs ahead of festivals

Amazon India creates 110K seasonal jobs ahead of festivals

Rediff.com14 Sep 2024

E-commerce firm Amazon India has announced the creation of over 110,000 seasonal job opportunities across its operations network as it prepares to serve millions of customers throughout India during the upcoming festival season. These positions include both direct and indirect roles in cities such as Mumbai, Delhi, Pune, Bengaluru, Hyderabad, Kolkata, Lucknow, and Chennai, among others. Notably, Amazon has hired thousands of women and nearly 1,900 individuals with disabilities into its existing network.

Private banks at high risk of losing customers: IBM study

Private banks at high risk of losing customers: IBM study

Rediff.com13 Mar 2014

Conducted by research firm IDC, the study titled 'Understanding the Indian Retail Banking Customer' says push marketing is fast becoming obsolete and the thrust should be on creating brand advocates.

'NIM To See Increase After Couple Of Quarters'

'NIM To See Increase After Couple Of Quarters'

Rediff.com6 Sep 2024

'There has been a change in the advances mix, with the share of corporate loans decreasing.'

BigBasket co-founder Abhinay Choudhari launches tech-led laundry service

BigBasket co-founder Abhinay Choudhari launches tech-led laundry service

Rediff.com5 Sep 2022

Tucked away at a lane in Arehalli Guddadahalli, a small village in Bengaluru Rural district is a nondescript factory of LaundryMate, one of India's first organised technology-led online laundry services firms. The company has built the country's largest laundry facility, which is spread across 53,000 square feet - the size of a football field. Inside the hangar-like building, one can hear the whooshing and humming sound of big hi-tech washing machines being operated by the newly-recruited staff of LaundryMate.

Draft framework: RBI for more options to authenticate digital payments

Draft framework: RBI for more options to authenticate digital payments

Rediff.com1 Aug 2024

The Reserve Bank of India (RBI) on Wednesday issued a draft framework for alternative authentication mechanism for digital payments, wherein it has mandated that all digital payment transactions would have to be authenticated with an additional factor of authentication (AFA), except small value contactless card payments for up to Rs 5,000 at point of sale terminals, e-mandates for recurring transactions, and small value digital payments through offline mode, among others. Additionally, it has said that all digital payment transactions, other than card present transactions, have to ensure that one of the factors of authentication is dynamically created, i.e., the factor is generated after initiation of payment; is specific to the transaction; and cannot be reused.

BEWARE Of Such Scams!

BEWARE Of Such Scams!

Rediff.com29 Jul 2024

What is digital house arrest? It is a tactic cybercriminals use to confine victims to their homes and scam them, explains Tamal Bandyopadhyay.

Working capital cycle shortest in 25 yrs at 47.8 days

Working capital cycle shortest in 25 yrs at 47.8 days

Rediff.com11 Sep 2024

A key indicator of corporate efficiency may now be better than at any time since the turn of the millennium. The net working capital cycle - a crucial measure that tracks the time a company takes to convert current assets like inventory into sales and then collect the money from customers - has seen remarkable improvement. According to data from the Centre for Monitoring Indian Economy (CMIE), the average company needed nearly 90 days to complete this cycle in 1999-2000.

What Sitharaman's 7th Budget has in store for us

What Sitharaman's 7th Budget has in store for us

Rediff.com23 Jul 2024

Highlights of the Union Budget 2024-25 presented by Finance Minister Nirmala Sitharaman in Lok Sabha on Tuesday.

Delhi HC stays guidelines prohibiting service charges

Delhi HC stays guidelines prohibiting service charges

Rediff.com20 Jul 2022

The Delhi high court on Wednesday stayed the recent guidelines prohibiting hotels and restaurants from levying service charge automatically on food bills. Justice Yashwant Varma, while dealing with petitions by the National Restaurant Association of India (NRAI) and Federation of Hotels and Restaurant Associations of India challenging the Central Consumer Protection Authority (CCPA)'s July 4 guidelines, said the issue requires consideration and directed the authorities to file their reply. "The matter requires consideration. Consequently, until the next date of listing the directions as contained in para 7 of the impugned guideline of July 4, 2022 shall remain stayed," the court ordered.

Paytm appears poised for rebound

Paytm appears poised for rebound

Rediff.com18 Oct 2024

While Paytm (One97 Communications) is not completely past regulatory hurdles, its share price has gained in the last month or two. The Paytm handle migration is complete along with FDI clearance necessary for the Payment Aggregator (PA) license. UPI consumer data indicates stable market share, and expansion in partner networks in financial distribution. All this implies Paytm could be set to meet guidance of turning Adjusted Ebitda breakeven by Q4FY25 (ex of UPI-incentives).

Automakers Gear Up For Festive Season

Automakers Gear Up For Festive Season

Rediff.com2 Sep 2024

...But sales of domestic passenger vehicles dropped 2% to 3% year-on-year in August owing to low demand.

Apple sets all-time revenue record in India: CEO Tim Cook

Apple sets all-time revenue record in India: CEO Tim Cook

Rediff.com1 Nov 2024

iPhone maker Apple has set an all-time revenue record in India and observed a double-digit growth in iPad sales in the country in the September 2024 quarter, senior officials of the company said on Friday. The company reported an over 6 per cent growth in total net sales to $94.93 billion during the reported period from $89.49 billion a year ago.

Fintechs Push For Easier KYC

Fintechs Push For Easier KYC

Rediff.com3 May 2024

'For smaller merchants, there should be a process that is digital and a minimum KYC journey should be allowed.'

The Machine That Saved Tanishq

The Machine That Saved Tanishq

Rediff.com29 Aug 2024

Stories are legion about the Karatmeter's use at that time. Hundreds of people standing in queue for testing, customers breaking down after discovering the actual purity of their jewellery and then becoming irate about the jeweller who had gypped them, the local jewellery industry leaning heavily on the Tanishq franchisees to desist from using it, some jewellers even threatening violent action.

Credit card spends rise 14.5% in October on festive season purchases

Credit card spends rise 14.5% in October on festive season purchases

Rediff.com26 Nov 2024

Credit card spending reached Rs 2 trillion in October, a 14.5 per cent rise from September, largely driven by festival season purchases. However, the volume of outstanding credit cards increased only marginally during the same period. The spike in spending comes at a time when nearly all major credit card issuers are calibrating their growth in the segment due to visible signs of stress.

'Preparing to enter affordable housing loans space'

'Preparing to enter affordable housing loans space'

Rediff.com13 Oct 2024

'Focus will be on smaller loan amounts to meet the needs of affordable homebuyers.'

Can Kirana Stores Beat The Q-Com Threat?

Can Kirana Stores Beat The Q-Com Threat?

Rediff.com30 Sep 2024

Indian kiranas are agile enough to face the q-com challenge, but it's going to be a tough fight, notes Ambi Parameswaran.

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